South Africa is home to some of the world’s most innovative and successful loyalty programmes. This panel brings together leaders from award-winning programmes to explore what sets them apart, how they create meaningful value for consumers, and how they continue to evolve in a rapidly changing market.
The discussion will cover the unique propositions behind their success, the role loyalty plays in supporting South Africans, and the biggest challenges facing the industry today.
Panellists will also share how they are leveraging AI to deliver more personalised customer experiences and improved business outcomes, while discussing the future of loyalty over the next three years.
Beyond technology, the conversation will explore how brands build emotional loyalty, the consumer behaviours that drive engagement, and the global programmes inspiring innovation. Attendees will gain practical insights into the strategies, trends and customer-centric thinking shaping the future of loyalty.
Pieter Woodhatch
CEO
FNB eBucks
Kelly Goldsworthy
Head: Live Better
Capitec Bank
Fionna Ronnie
Chief Marketing Officer
Clicks
Earle Cloete
Head: CRM & Digital
Spur Corporation
8 – 9 September 2026 | Cape Town
The International Leaders in Loyalty Summit is a cross-industry event designed to bring together loyalty, customer experience, data, CRM, marketing and business leaders from all major industry sectors.
