Diploma in Loyalty

The course has been set out leveraging decades’ worth of experience, industry best practice, as well as local and global case studies.

Truth’s certified Diploma in Loyalty is a comprehensive course aimed at both seasoned loyalty professionals and industry newcomers. Rooted in global industry best-practice and decades’ of experience, this course leaves learners well-rounded across all areas relevant to achieving loyalty leadership success.

Completion of this masterclass awards the student with the globally recognised Customer Academy Diploma in Loyalty CADipL™ certification.

Course Modules

Learners will benefit from the following learning outcomes:

Module 1: Programme strategy & data insights

Module 2: Programme audit

Module 3: Programme design

Module 4: Research & concept testing

Module 5: Member engagement

Module 6: Technology platforms

Module 7: Business case / commercials

Module 8: Project implementation

Module 9: Programme management & KPIs

Module 10: Loyalty industry excellence

Final Assessment

PLUS, BLIND LOYALTY: 101 loyalty concepts radically simplified is the course text book. This compelling business read is a must for all loyalty professionals.

Available for sale at www.amandacromhout.com/author

Learning Formats

In-person masterclass

2-day masterclass presented by Amanda Cromhout in a classroom environment.

Virtual masterclass

2-day masterclass presented by Amanda Cromhout in an online environment.

Self-paced online

6-week online course offering a self-paced learning environment.

In-house masterclass

Bespoke masterclass format designed to meet specific client requirements.

Client testimonial

“Amanda’s brilliant insights and expertly articulated knowledge of the loyalty space deeply resonated with my team”

I wanted to extend my sincere appreciation for Truth’s exceptional facilitation at our recent training session. Amanda’s brilliant insights and expertly articulated knowledge of the loyalty space deeply resonated with my team, and her session exemplified why she is such a respected leader in our industry

Mateboho Malope, Managing Executive: Loyalty

Diploma in Loyalty

Course Modules

Learning Formats

In-person masterclass

Virtual masterclass

Self-paced online

In-house masterclass

“Amanda’s brilliant insights and expertly articulated knowledge of the loyalty space deeply resonated with my team”

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