This Let’s Talk Loyalty interview with Daniel McCarthy, Assistant Professor at Emory University unpacks several deep layers of understanding around measuring retention and customer lifetime value.
He highlights a concern that businesses state improved performance against reduced churn rates. It is not that simple. He dives into differences of retention and churn measurement across subscription and non-subscription, across different industries and even the impact of a free trial in a subscription business.
If you are in the industry of loyalty, you need to listen to Dan McCarthy’s view on measuring churn, retention and customer lifetime value.
Hosted by Truth’s CEO, Amanda Cromhout CADipL™
Listen here:
