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Opportunities in creating Customer relationship management online: An interview with Truth

6 May 2019

Truth is proud to partner with UCT GetSmarter to provide insights to their marketing students on loyalty & CRM best practices. Truth shares her experiences and views about CRM and loyalty in South Africa.  The topics discussed in this interview include: challenges…

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Customer Centricity – the ultimate prize of loyalty

2 May 2019

Many of our clients ask us why they should be creating a loyalty programme and the answer is simple: to gather customer data. A loyalty programme allows a business to capture customer data and combine it with internal business (e.g. product) data to really start understanding…

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Brands take big leaps to revamp their loyalty programme offering.

25 April 2019

Customers demand choice & brands are giving it to them. In the last 18 months we’ve witnessed brands changing their programme propositions to meet the demands from consumers to allow more flexibility when it comes to rewards earning and redemption. Whilst…

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It’s all about simplicity and ease of use.

15 April 2019

Simplicity is the new theme echoed in the world of loyalty. Creating complicated hurdles to earn and burn and making it difficult for consumers to participate in your programme is a thing of the past. We have seen companies over the past 12 –…

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The link between simplicity & redemption

4 April 2019

Brands have begun to realise that true value for the customer lies in high redemption rates, which in turn, also reduce the weight of loyalty on the balance sheet.   Apart from lightening the balance sheet liability, higher redemption drives…

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Fee based programmes can’t be ignored

27 March 2019

A brewing topic in the loyalty world is the concept of “fee-based” or premium loyalty programmes. In the last 18 months, many notable loyalty programmes have adopted the pay-to-play (subscription based) model where members pay a recurring fee to stay…

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75% of South Africans are using loyalty programmes

30 October 2018

Pharmacy and beauty retail is leading the charge when it comes to loyalty programmes in South Africa. Clicks Clubcard has remained at the top as the most used loyalty programme at 72%, 12% points ahead of no.2, Pick n Pay…

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Critical success factors to consider for your loyalty programme

27 September 2018

What are the critical success factors to consider when evaluating your loyalty programme or creating your new programme? As part of the process to better understand what success means in loyalty, we have 10 critical success factors to bear in…

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